You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Customer satisfaction is important to us, so if you are not satisfied with a BriarWorks or Moonshine Pipe Co. product and have exceeded the 30 day return window or the item has been used, please contact us and we'll work toward a resolution. We do reserve the right to refuse returns in cases of used items or damage caused by neglectful use of our products. Any returns outside of the 30 day window or based on damage, defects, etc will be determined on a case by case basis.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We are currently unable to ship tobacco to the following locations:
USA: Washington state
Republic of San Marino
Wallis and Futuna Islands